T-Code Classic, - Frequently Asked Questions
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| Q: I plugged my programmer into a car's OBDII port and it would not power up. Do I need repairs? |
A: You may, but the problem may also be the car's OBD2 port. Please try
- Plug-in and remove the OBDII cable a couple of different cars to test it
- Plug it into a wall outlet using your Update Cable. If it still will not power up,
send it to tech support with the repair form.
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| Q: When I plug in my T-Code, AD-100 & MVP, a large X appears on the screen. |
| A: The software on your unit has been most likely been erased. This will occur when the passcode is entered into the unit incorrectly more than 3 times in a row. This can be fixed by simply updating your unit on the Internet. Click Here for step by step MVP and TCode Classic updating instructions. |
Q: When I plug in my programmer, this error message appears on the screen:
"Undefined Interrupt-Vector 44-Mask 7". What does this message mean?
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A: This can occur if your software has been partially erased due to the same reason above. To fix this problem you must update your software on the Internet. Your first step, after connecting the unit to your computer, is to finish erasing your software by entering an incorrect pass code 3 or 4 times in a row.
After doing this, a large X will appear on the screen and you can proceed with the update mentioned above. |
| Q: How often should I update the software on my programmer and how much does it cost? |
| A: |
- If you are receiving an error message similar to "TCode / MVP Not Connected", check to make
sure you have entered your pass code into the programmer and it is on the vehicle selection screen.
- If the download will not start it may be blocked by your virus protection or firewall software.
Temporarily disabling these should fix the problem.
- If you do not have a serial port on your computer, try using a Serial / USB adaptor from
Radio Shack (Part # 26-183). We have found this part to work on most computers.
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Q: If I cannot update my programmer, can I send it to Tech Support to have it done? How much does it cost?
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A: We are happy to update your programmer for you. Just print and fill out the form above and send
it in with your unit. We will update for free but charge $50.00 to return via UPS
shipping. |
Q: What will it cost to repair my TCode / MVP? How long will it take?
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A: If tech support cannot do the required repairs, we may have to send your unit to the manufacturer.
The charge is $249.00 and repairs can take 1 to 2 months. We can also replace your unit with a refurbished unit preloaded with your software for $499.00 (limited to quantities on hand) |
| Q: Are Loaner units available? |
| A: Loaner units are available for TCodePRO (AD-100PRO) only for US $499.00 |
Q: What about my warranty?
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A: Warranty's for TCode and MVP programmers last for 1 year after the purchase date. There is no repair
or replacement charge for units that are less than 1 year old.
(Cosmetic damage, such as a cracked screen, is not covered under warranty) |
| Q: I would like to get a Smart Card Pin Code calculator |
| A: We are sorry, the “Smart card Pin Code calculator is PRO series only. We would like to recommend you to upgrade to a newer technology AD-100PRO, T-CodePRO or MVP-PRO than you will be able to use a Smart Card Pin Code calculator. |
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| Any follow up questions you may have, please contact “T-Factory Tech support team™”, we will try our very best to answer all the questions. |
